Policies
Thank you for choosing Fresh Fork catering operated by Chartwells (referred as Food and Catering Services below), In order to ensure a well-organized event, we ask that you follow these catering policies. Should you have any questions, please discuss these policies with our catering department prior to the event.
- Prices do not include gratuity or GST and are subject to change without notice.
- For all external events an advance deposit is required to confirm your food service date. The amount will depend on the type of event.
- This deposit is due upon your first meeting with Impressions Catering or at the time of the initial booking and is non-refundable. An additional 50% of the estimated total cost is required thirty (30) days before the event and is non-refundable. These deposits will be credited toward the customer’s final bill. The remaining amount of the estimated balance is due five (5) days prior to the event. Any balance remaining is due upon receipt of invoice. Overdue accounts will be charged 2% per month late charges.
- We hope you will find suitable and appropriate items in the menu. However, if you have any special requests for a food item not shown we will be pleased to customize your menu and provide you with a quote. All prices are subject to change and will be confirmed up to thirty days (30) days prior to the event.
- In order to ensure that the best service is provided we ask to be advised of the general details and menu selections thirty (30) days prior to the function date to ensure that we are able to fulfill your selections .
- Food and Catering Services must be notified of the guaranteed number of guests attending your event five (5) business days prior to the event. If we do not receive confirmation of attendance we will prepare and charge for the last contacted number quoted. The customer will be billed for the guaranteed number OR number in attendance, whichever is greater.
- For served meals, we will prepare for up to five per cent over the guaranteed number, to a maximum of 10 extra meals. If more than 10 extra guests are present the main meal service could be delayed as we make arrangements to accommodate the increased numbers.
- Based on Alberta Health and Safety recommendations, any left over food and beverage remains the property of Food Services & may not be removed from the premises.
- Please advise your licensed cake vendor that we cannot guarantee fridge or freezer space to store cakes/cupcakes. Delivery timing needs to ensure the integrity of these items. We do not take responsibility for the set-up or moving of wedding cakes.
- Food and Catering Services will be the exclusive supplier of all food and beverage items for catered events on campus. We make some limited exceptions for wedding and special occasion cakes.
- Food and Catering Services are not responsible for damages to, or loss, of any articles left in the rooms or buildings prior to, during, or following any function by the customer or any guests.
- Depending on the complexity of the event, staff charges may apply. Please discuss with your catering representative.
- A 15% gratuity charge will be added to the final invoice
- The customer is responsible for the conduct of their guests and costs for any damages incurred during your event. Additional charges may apply in the following situations
- For functions where china and/or glass is requested in place of single use disposable products.
- When additional staff are requested which exceed the normal complement scheduled.
- When security staff are required for events with liquor service
- When linen required is in excess of that supplied for the presentation and service of the food.
- When rental equipment is required.
- A discounted rate of $9.99 for plated or 50% off buffet service will be applied to children under the age of 10. Children 4 and under are free. Please discuss plated children's menu options with your Catering Manager
- An event confirmation will be sent to you outlining details of the arrangements you made with us. Please review it and call us immediately if there are changes to be made.
Procedures
Cash or Host Bar
On Campus bars set up and beverage consumption can only be in areas that are licensed. No consumption is allowed in other areas.
Food and Catering Services will supply the entire product, both alcoholic and non-alcoholic, appropriate for the event.
Bartender(s) will also be provided to dispense drinks throughout the duration of the event. Disposable glassware, ice, mixes etc. will also be supplied.
A minimum of $200.00 (per bar) in sales must be generated for any cash or host bar during the first 3 hour period. For each additional hour of service, a minimum of $100.00 (per bar) in sales must occur. Should these amounts not be reached the client will be billed for the difference between what was sold and the minimum required. There is a bartender charge at $25.00 per hour (per bartender) for any off site events, minimum 3 hour charge. Re-stocking fee may apply for special liquor order. Please check with your catering representative for detail information.
Bar prices listed are for cash bar service. Prices listed will be subject to a 18% gratuity and tax for host bar service.
Please note that AGLC Regulations do not allow any homemade alcoholic products to be served. Food must be made available at all events with liquor service.
Host Liquor Service for Small Groups
For events running for the duration of 2 hours or less, with the attendance of maximum 20 people, we can arrange for liquor service of wine and beer only. Maximum of 2 drinks per person up to 40 drinks total. An attendant will also be provided to dispense drinks throughout the duration of the event. Disposable glassware & napkins will also be supplied.
Costs that will incur:
Additional labor charges will apply to events running over 2 hours, please consult with your catering representative.
Events wishing to use donated table wine, or to purchase table wine from a licensed outside provider must obtain prior approval from the directors of the Food Services. Corkage fees will apply, please discuss with your catering representative.
Ordering Lead Time
Please provide your final menu selections thirty (30) business days prior to your event to ensure that we are able to fulfill your selections.
Your final numbers must be provided to us five (5) business days before your event; should you require making changes within five (5) business days of your event, charges may apply or sooner if possible to ensure your reservation as we do become fully booked at times.
We will make every effort to accommodate last minute requests but lead time is necessary to ensure that fresh ingredients and adequate staff are available. An event confirmation will be sent to you outlining details of the arrangements you made with us. Please review and call us immediately if there are any changes to be made. A $50.00 minimum order is required for each. Prices are subject to change without notice.
Payment
Full payment is required in advance of delivery. SAIT departments may pay by any methods. Off campus customers can pay by Visa, MasterCard, Cash or Certified Check. Amex is not accepted.
Cancellations
We realize that emergency cancellations do occur and we will do our best to avoid any cancellation charges. If an order is cancelled at least 48 hours in advance, we can usually avoid any charges except for specially ordered food products or prepared foods that cannot otherwise be utilized. Cancellations made less than 48 hours will result in full payment of event.
Setup
Orders are served with quality disposable ware. Our delivery personnel will set up your order with a tablecloth and all utensils and condiments required for your service. It is the client’s responsibility to provide access into the building (if required) and tables in which to place the food and beverage. Deliveries are subject to a 10% gratuity charge.
China service, extra linens, service personnel and other customer services are also available at an additional charge. Please talk to your catering representative for details.
Cleanup
Cleanup is not included in the pricing for orders delivered on disposable ware (except food services equipment). If requested at the time of the order, cleanup services can be provided for an additional charge.
Orders that specify service on China include cleanup in the pricing. Any unreturned catering equipment will be billed to the requesting party at full cost.
On Campus bars set up and beverage consumption can only be in areas that are licensed. No consumption is allowed in other areas.
Food and Catering Services will supply the entire product, both alcoholic and non-alcoholic, appropriate for the event.
Bartender(s) will also be provided to dispense drinks throughout the duration of the event. Disposable glassware, ice, mixes etc. will also be supplied.
A minimum of $200.00 (per bar) in sales must be generated for any cash or host bar during the first 3 hour period. For each additional hour of service, a minimum of $100.00 (per bar) in sales must occur. Should these amounts not be reached the client will be billed for the difference between what was sold and the minimum required. There is a bartender charge at $25.00 per hour (per bartender) for any off site events, minimum 3 hour charge. Re-stocking fee may apply for special liquor order. Please check with your catering representative for detail information.
Bar prices listed are for cash bar service. Prices listed will be subject to a 18% gratuity and tax for host bar service.
Please note that AGLC Regulations do not allow any homemade alcoholic products to be served. Food must be made available at all events with liquor service.
Host Liquor Service for Small Groups
For events running for the duration of 2 hours or less, with the attendance of maximum 20 people, we can arrange for liquor service of wine and beer only. Maximum of 2 drinks per person up to 40 drinks total. An attendant will also be provided to dispense drinks throughout the duration of the event. Disposable glassware & napkins will also be supplied.
Costs that will incur:
- Wine & beer by bottle only– regular prices
- Attendant for the maximum of 2 hours - $50.00
Additional labor charges will apply to events running over 2 hours, please consult with your catering representative.
Events wishing to use donated table wine, or to purchase table wine from a licensed outside provider must obtain prior approval from the directors of the Food Services. Corkage fees will apply, please discuss with your catering representative.
Ordering Lead Time
Please provide your final menu selections thirty (30) business days prior to your event to ensure that we are able to fulfill your selections.
Your final numbers must be provided to us five (5) business days before your event; should you require making changes within five (5) business days of your event, charges may apply or sooner if possible to ensure your reservation as we do become fully booked at times.
We will make every effort to accommodate last minute requests but lead time is necessary to ensure that fresh ingredients and adequate staff are available. An event confirmation will be sent to you outlining details of the arrangements you made with us. Please review and call us immediately if there are any changes to be made. A $50.00 minimum order is required for each. Prices are subject to change without notice.
Payment
Full payment is required in advance of delivery. SAIT departments may pay by any methods. Off campus customers can pay by Visa, MasterCard, Cash or Certified Check. Amex is not accepted.
Cancellations
We realize that emergency cancellations do occur and we will do our best to avoid any cancellation charges. If an order is cancelled at least 48 hours in advance, we can usually avoid any charges except for specially ordered food products or prepared foods that cannot otherwise be utilized. Cancellations made less than 48 hours will result in full payment of event.
Setup
Orders are served with quality disposable ware. Our delivery personnel will set up your order with a tablecloth and all utensils and condiments required for your service. It is the client’s responsibility to provide access into the building (if required) and tables in which to place the food and beverage. Deliveries are subject to a 10% gratuity charge.
China service, extra linens, service personnel and other customer services are also available at an additional charge. Please talk to your catering representative for details.
Cleanup
Cleanup is not included in the pricing for orders delivered on disposable ware (except food services equipment). If requested at the time of the order, cleanup services can be provided for an additional charge.
Orders that specify service on China include cleanup in the pricing. Any unreturned catering equipment will be billed to the requesting party at full cost.
